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Home > Career Tracks > Manufacturing > Global Quality and Customer Experience
Global Quality and Customer Experience

Quality Engineer Lisa Kehoe from GM's Tonawanda Engine plant near Buffalo, NY has created a program to allow customers to tour the plant.

Elevate
Precision

Never resigned to accept the status quo. GM puts our customers at the center of everything we do. Uniting our Global Quality and Customer Experience areas, it takes a new approach to build a superior vehicle. Our teams are focused on safety, quality, reliability, and a great ownership experience for our customers. Incorporating new analytics systems, such as AVL-DRIVE™, to quantify drive quality to improve our vehicles. We value on the road experience above all else, with careers that include:

  • Quality/Reliability Engineer
  • Customer Quality Engineer
  • Associate Process Engineer
  • Customer Experience Business Analyst
 

Driving Vision

Driving Vision

Every day, we dare to dream of what the future of GM can be. Putting our customers' experiences first – before, during, and after they take home one of our vehicles. We need a team that's dedicated to challenging conventional thinking with:

  • Strong analytical and communication skills
  • Innovative ideas in a fast-paced environment
  • Quality-focused perspective

Building Together

Building Together

Improving our customers’ experiences by translating technical specifications into manufacturing reality. We’re taking an innovative approach to our newest vehicles, shifting our prototype creation from Engineering to Manufacturing. Turning prototypes into production vehicles allows us to test properties sooner, identify issues earlier, and refine our build processes before the first vehicle ever rolls off our manufacturing line.

Growing Forward

Growing Forward

Grow with GM. We have opportunities that will take you as far as your ambition. From our industry leading GM Learning to Jumpstart programs, we want to provide all of our team members with the chance to sharpen their skills. Developing a network of relationships with 14 of the nation’s leading colleges and universities, we also offer continuing education programs, including tuition assistance, co-ops, and internships.